| RETURNS: All returns are for exchange or credit only to make a return, call for an authorization number, securely package the item with a copy of the original invoice, and write the authorization number on the package. All returns must be made within 14 days of shipment. All returned goods must be in new condition. A 20% restocking fee will be charged on all accepted returns. No returns are allowed on special order items or electrical parts.
REFUSED SHIPMENTS: If you order products and then refuse the shipment, you will be charged shipping costs both ways and our normal restocking fee. No orders will be processed for customers with an outstanding balance due to a refused shipment.
Service & Repairs
It has been our experience that the majority of the problems that a user encounters with a data acquisition system is related either to installation or unfamiliarity with the recorder or software. Other than damage inflicted through a crash or fire, the units themselves are extremely trouble free. With that in mind we would like to offer these handy tips when it appears that you may need to ship anything to Racepak for service or repair.
Call First
We often find that problems that many would like to believe is due to a faulty component is in reality the result of improper installation or unfamiliarity with their recorder. For that reason we suggest you always call and discuss your problem before sending any components back to EGT. On many occasions we are able to talk you through a solution to your problem over the telephone, thereby avoiding the time and cost of shipping.
If something must still be shipped to EGT make sure you know who you spoke to on the phone. This will help you during any follow up calls that may be required.
Package Your Shipments Properly
If it does become necessary for you to ship any component to EGT please make sure that it is packaged properly. You wouldn’t believe how poorly some items are packed that are returned to us. This carelessness often results in damage during transit. We also encourage you to insure your shipment for the full replacement value should they become lost in transit.Identify Your ShipmentThe first rule of shipping something is to make sure your package is properly identified. Using the address below should insure that it reaches us. Equally as important is to also have your own name and address on the outside of the box. Often we receive packages that are shipped from postal outlets, with only their name and address on the box, leaving us with no clue as to the true sender. These shipments are set aside until the owner calls and identifies themselves. This can cause a considerable delay in resolving your problem.
It is also very important that you include a note inside the package stating the reason for the shipment. Even if you have previously spoken to one of our staff on the telephone, this is a necessity. Due to the lapse in time between the call and the arrival of the shipment, and the number of people we have working on the telephones and the shipping and service departments, do not rely on your phone call to serve this purpose. Your note should clearly spell out the reason for the shipment (“Here is the stuff we talked about” or “Doesn’t work” isn’t a clear explanation), and your name, address, and daytime phone number should be included.
Urgent Shipments Most racers need their parts ‘yesterday’. EGT makes every effort to handle that request. If you fit into this category please help us help you. First you should get your shipment to us as quickly as possible. Then let us know the deadline for it’s return. We will choose a return shipping method accordingly. Please be fair in your request so we can try to honor as many of these emergencies as possible.
Shipping Address
Please use this address on all shipment to us:
Exhaust Gas Technologies
15642 DuPont Ave. Suite B
Chino, CA 91710 USA
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